Returns and size exchange
For any questions, we are available Monday through Friday, 9:00 AM to 6:00 PM
Returns
We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Size exchange
Purchased items can only be exchanged with articles of the same model, in a different size, if available.
You can return any product purchased on goldengoose.com within 14 days from the date of delivery.
When the item has been received and processed, we will proceed with shipping of the new item, if available.
Make sure the products are in their original condition with all the tags and packaging included. If you want to return your product by mail, complete the online size exchange form and book collection with the courier.
Making a return, and consequently, exchanging sizes, is free.